Salma Burney can you explain what a Virtual Assistant does?
Sure, I have two baskets of services – Virtual / Mobile Assistance, and Computer / Social Media Coaching.
I am a unique Virtual Assistant as I am both virtual and mobile. This means that I can perform some tasks virtually from my home, or on the road, or alternatively at the client's home office.
The services I provide are:
· File papers, receipts, documents
· Data entry of invoices, receipts
· Payment of their invoices
· Manage their online payroll system
· Electronic newsletter management
· Social Media assistance
· Working together with the client in designing their PowerPoint presentations, their Excel spreadsheets, revisions to their Word documents
· Edit e-books for formatting consistency
· Keeping blogs and online calendars up to date
If the client has specific needs I work with them to see if I can fulfill their request. If I cannot, I try my best to find the resources to help them.
Many businesses rely on websites to promote their business. You have had success solely on referrals. Can you explain how you did it?
I am very fortunate to have grown my business by word of mouth. Here is what I believe has helped me in the past 9 years:
Networking Groups: I started with BNI (Business Network International) when I began my business. While a member of BNI, I became an active substitute for other chapter members. Doing so allowed me to meet other members and build a trusting relationship with them, even outside my BNI chapter.
Ask!: I learned early on the best question to ask a person is, "How can I help you?" I became known as a giver.
Volunteering: When an opportunity popped up at a networking or community event for volunteers, I helped out. This allowed me to meet different people from industries I would not normally associate with, plus see the other side of event being organized.
Notes on Cards: When I meet someone new, I write down where I met them, and their answer to my questions. This helps me with the next part.
Follow-up: After attending any networking event, those that I wish to stay in touch with, I would send a quick pleasure to meet you email. And if there was information I said I would send them, I would do so in that email. Lately the pleasure to meet you email is what I use for a LinkedIn connection request email message.
Thanking Clients: As I work at client's homes and get to know their hobbies, their children, pets, and families; I like to bring small gifts that I know they would like. Or for those that love sweets, when I am baking at home, I will make an extra batch to take to those clients I am seeing that week. Other clients, I pick up a coffee just the way they like it, for them on my way to working at their home office.
VIRTUAL girl Friday
Your Supergirl Secretary!
Your Supergirl Secretary!