Book Review: Hug the Haters

                                                

          Jim Pagiatmzis review:
       "  A very insightful book of cases to learn from, strategies to apply and tips to use when dealing with haters online!' 



  About the book:
                       Haters are not your problem. . . .
Ignoring them is.

Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.

The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and more pub­licly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that they have to “pick their spots” when choosing to answer criticisms.

Bestselling author Jay Baer shows why that approach is a major mistake. Based on an exten­sive proprietary study of how, where, and why we complain, Hug Your Haters proves that there are two types of complainers, each with very differ­ent motivations:

·Offstage haters. These people simply want solutions to their problems. They complain via legacy channels where the likelihood of a response is highest—phone, e-mail, and com­pany websites. Offstage haters don’t care if any­one else finds out, as long as they get answers.
·Onstage haters. These people are often disap­pointed by a substandard interaction via tradi­tional channels, so they turn to indirect venues, such as social media, online review sites, and discussion boards. Onstage haters want more than solutions—they want an audience to share their righteous indignation.

Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. The book is also filled with poignant and hilarious examples of haters gone wild, and companies gone crazy, as well as inspirational stories of companies responding with speed, compassion, and humanity.

Whether you work for a mom-and-pop store or a global brand, you will have haters—and you can’t afford to ignore them. Baer’s insights and tactics will teach you how to embrace complaints, put haters to work for you, and turn bad news into good outcomes.

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Book Review:The Secrets of Power Selling - 101 Tips to help you improve you sales results

                                                                     






4
4




Jim Pagiamtzis, Author Get Connected 21st Century -Online and Offline Strategies that work!

" The Secrets of Power of Selling shares 101 powerful way that you can learn, do and apply today!"
 

Praise for The Secrets of Power Selling
"Finally a book that really does Keep It Simple. The Secrets of Power Selling is for anyone just starting their sales career as well as for seasoned sales professionals who are always looking to improve their skills. This is the reference guide for what it takes to have a successful sales career. With the changes happening in the workforce, our ability to sell ourselves becomes more and more important; Kelley has given us a tool to give us that edge."

—Deane Parkes, CEO, Preferred Nutrition
"If you’re a business professional, The Secrets of Power Selling is a must read. The most powerful aspect of this book is that it distills over 17 years of successful sales and business experience into bite-sized chunks of powerful advice that you can read in short time frames. I give it my five-star rating."

—David Frey, Author, The Small Business Marketing Bible
"Wow! 101 no B.S. ideas any sales person can use immediately to produce results! Each one is a gem. I wish the people who sell for me did all these."

—Michael Hepworth, President, Results Exchange Inc.
It’s competitive out there and there’s a lot expected of you in terms of results. But sales calls can be stressful, closing sales is not always easy, and hitting your sales targets month after month is difficult and frustrating. You don’t get much formal training and it’s impossible to find the time to improve your sales skills yourself. Besides, where would you even begin?
Start with The Secrets of Power Selling! Its 101 quick tips are packed with great stories and practical advice that you can immediately put into action to help improve your sales results. Tips range from A to Z (okay, A to W!) on topics such as planning, setting goals, maintaining your health, developing your confidence, using free offers effectively, the importance of your personal appearance, and much, much more.
Whether you are new to selling, an experienced veteran, a business owner or entrepreneur, or a sales manager training, supervising, and coaching a team, you will learn valuable tips that will help you increase your sales and earn more money



Buy book Click here

Book Review: The Ripple Effect by Doug Grady

         

                        
          This was an amazing book to read, it may seem thin but it there is more than meets the eye when you begin your journey with Doug Grady and learn that the powerful decision he made and the actions he took created results that change not only his life but created ripples all over the world!

      As you go through the chapter there are questions he asks you to answer which engages you to join him on the journey as you flip the chapters (slowly) and engage him and sharing his stories and how the impact of having mentors and leaders be part of you life.

         The Ripple effect is a must read. Think book with a powerful message!

                                                  

                                                   

Doug Grady and Jim Pagiamtzis

            Huge thanks to Erick Swanson for introducing me to Doug Grady at the recent Universal Seminars event in Toronto earlier this year in Toronto.