Wednesday, April 21, 2010

How do you communicate daily?

Communication Language in the 21st Century has change below is great story.

During the past year have been speaking on “Networking your way Success” and have lots great personal stories to share during my talks to bring to focus the power of networking.

Due to encourage from some friends who were interested in reading about the 3 T’s joke here goes a brief summary.

I ask the participants “How many people like the talk put there hands up?”. At this point this is the second time I have asked this question and usually have a few more hands up (wait this not the punch line).

Then I ask “How many people like to type put there hands up?”. Usually get a few hands up at this point.

And finally ask “How many people like to text put there hands up?” At to my surprise usually get lots of hands. So I share my story on how I learned how to text.

Late last year I got a new phone and the salesperson mention that I can make 250 free texts a month. I explained that I had not even sent one text the whole. He looked at me a little perplexed and said “Well you got to learn”.

Off I went with my new phone and didn’t think anything of it. Had played around with the texting feature but didn’t get to much involved with it, until I got to New Years Eve when I got 5 texts in one night! And all I could respond was saying OK and TY. Which was very embarrassing to say the least?

So I went to friend and said to her “Can you show me how to text ?”
She said “Jim, I have a question”(oh oh I said this is going to hurt)
I said “Sure”
She said “ Where have you been?”
I said “Earth”
She said “How long”
I said “38 years”
She said “ You have issues, figure it out on your own” ( this is where everyone laughs usually)

It became apparent that I had to learn on my own. I did ask some other friends who with some minor twisting of arms gave some pointers.

Within time I began to get the handle of it and began to send out some few test texts to friends and was getting used to it and time passed on.
The real lesson came when I began have conversation with people via phone and they would say to me “just text me?” and I was very surprised because I was speaking to them anyways why text!

Going through this 3 T’s example made me realize how important communication language is in the 21st century with technology moving a lighting speed via Iphones, Blackberries and other mobile technologies coming out. People were on the move and didn’t have time to talk or type and plenty of time to text each other.
As an entrepreneur it became very apparent to me as the days and months past in purchasing my new phone, I can stumbled upon a fade that for many would consider normal but for others it was opportunity to learn how to better communicate with you customer and clients moving forward.

Currently have a gym partner that I workout with couple days a week and the main way we communicate is by texting and sometime via email. We hardly talk anymore. It has been an unusual experience but an effective lesson on communication language.
As you create new relationships and or even improve current ones. Be aware how you friends, entrepreneurs and family and talking to you and how you can be more effective and efficient in your daily tasks.

Got out there and Get Connected Make It Happen!

Sunday, April 18, 2010

Because YOUR Attitude Affects Your Customers...

Find Your Passion.

Running a business is tiring, time-consuming, and often frustrating. It's not uncommon for the "Entrepreneurial Light" to burn out. However, if you're not excited about your products or services, no one else is going to be. And, who wants to buy a product/service they're not enthusiastic about?

Quick tips for regaining your passion:

* Write down all the reasons you love your products or services
* Tell others the story of why you became an entrepreneur
* Imagine what you want your business to look like in 5 years (even if it's unrealistic... perhaps especially if it's unrealistic!)
* Read inspirational books, blogs, and articles about small business ownership
* Take time to rejuvenate

Look, you became an entrepreneur for a reason. And, how you feel about your company is going to be reflected in the risks you'll take, the way you interact with your customers, and the amount of money you bring in!

Ray Kroc (founder of McDonald's) said, "If you work just for the money, you'll never make it, but if you love what you're doing, and always put the customer first, success will be yours."

Be passionate! Be excited! Learn to love your business, your customers, and the simple joys of small business ownership. Pass that passion on to your employees and customers, and you'll see a phenomenal difference in the growth and success of your business!


Sincerely,

Clate Mask
CEO, Infusionsoft

7 Ways to Boost Your Business, or How to Ask to Get Ahead

7 Ways to Boost Your BusinessHow many times have you heard that? But how many times have you used this fundamental truth in your daily life recently?

Let me put it this way: when was the last time you asked for a written endorsement from a client or colleague?

How about feedback from your customers? Or the opportunity to renegotiate something that just doesn't work for you?

I can't tell you how often I watch business professionals--especially those in sales and marketing positions--falter because they simply stop practicing the art of asking.

If you were to ask successful top executives how they got to where they are, I bet most would admit they "asked to get to the top." In other words, they knew when and how to ask the right questions so they could gather the right information, build their reputation, seek useful referrals, generate new business, and expand their audience or customer base.

If the simple act of asking is so critical, then why don't more people do it?

Because for some reason, people falsely think asking implies weakness and sets one up for potential rejection. It's easy to come up with all sorts of excuses to avoid asking questions that can return unexpected or critical answers. Yet the world responds to those who ask.
If you are not moving closer to what you want, you probably aren't doing enough asking.

Here are seven asking strategies you can implement in your business (and in life) to boost your results:

1.) Ask for Information
You can never have too much information; in fact, the higher up you go, the more you need to know. To win potential new clients, you first need to have an understanding about their current challenges, what they want to accomplish and how they plan to do it. Only then can you proceed to demonstrate the advantages of your unique product or service.
Ask questions starting with the words who, why, what, where, when and how to obtain the information you need. Only when you truly understand and appreciate a prospect's needs can you offer a solution.

2.) Ask for Business
Would you believe that more than 60 percent of the time salespeople never ask for the order after giving a complete presentation about the benefits of their product or service?!
It's true, and a painful statistic that could put anyone out of business quickly if it's not changed. Always ask a closing question to secure the business. Don't waffle or talk around it--or worse, wait for your prospect to ask you. No doubt you have heard of many good ways to ask the question, "Would you like to give it a try?" The point is, ask.

3.) Ask for Written Endorsements
These can be difficult to ask for if you don't like tooting your own horn, but well-written, results-oriented testimonials from highly respected people are powerful for future sales. They solidify the quality of your product or service and leverage you as a person who has integrity, is trustworthy and gets the job done on time.

When is the best time to ask? Right after you have provided excellent service, gone the extra mile, or made your customer really happy. Simply ask if your customer would be willing to give you a testimonial about the value of your product or service, plus any other helpful comments.

4.) Ask for Top-Quality Referrals
Just about everyone in business knows the importance of referrals. It's the easiest, least expensive way of ensuring your growth and success in the marketplace. Your core clients will gladly give you referrals because you treat them so well. So why not ask all of them for referrals? It's a habit that will dramatically increase your income. Like any other habit, the more you ask the easier it becomes.

5.) Ask for More Business
Look for other products or services you can provide your customers. Devise a system that tells you when your clients will require more of your products. The simplest way is to ask your customers when you should contact them to reorder. It's easier to sell your existing clients more than to go looking for new ones.

6.) Ask for Feedback
This is an important component of asking that is often overlooked. How do you really know if your product or service is meeting your customers' needs? Ask them, "How are we doing? What can we do to improve our service to you? Please share what you like or don't like about our products." Set up regular customer surveys that ask good questions and tough questions. It's a powerful way to fine-tune your business.

7.) Ask to Renegotiate
The negotiating room should never be locked up for good. Regular business activities include negotiation and often re-negotiation. Many networkers get stuck because they lack skills in negotiation, yet this is simply another form of asking that can save a lot of time and money. All sorts of contracts can be renegotiated in your personal life, too, such as changing your credit card terms and rates. As long as you negotiate ethically and in the spirit of a win-win, you can enjoy a lot of flexibility. Nothing is ever cast in stone. It's only in stone if you don't speak up!

The 5 Secrets to Successful Asking

The first stumbling block for most is knowing how to ask. There are five secrets to great asking that can guarantee you results, however big or small.

If you ever find yourself hitting brick walls and coming up short in responses, come back to these five tips:

Ask Clearly Ask Clearly: No one likes getting a vague or fuzzy question. Be precise. Think clearly about your request. Take time to prepare. Use a note pad to pick words that have the greatest impact. Words are powerful, so choose them carefully.

For example, if you throw out the "How am I doing?" question without specifics, it may take time for the other person to understand what you're talking about. Instead, try, "How is my attitude with customers? Do you see room for improvement? Where?"

Ask with confidence Ask with Confidence: People who ask confidently get more than those who are hesitant and uncertain. When you've figured out what you want to ask for, do it with certainty, boldness and confidence. Practice in the mirror if you have to, or write out your question in advance.

Be prepared to hear the unexpected or the unwanted. Try to have an open mind and heart (it's okay to feel intimidated by the experience, but don't show it). Don't get defensive if you hear something you don't like or that makes you uncomfortable. It's good to get a little uneasy once in a while upon the observations or insights of others. They will inspire you to stop, reflect, and take steps to make a shift for the better.

Ask Consistently Ask Consistently: Top producers know that they can't quit if they ask once and don't get a good response. Keep asking until you find the answers, and try different ways of asking if one doesn't seem to be working.

In prospecting there are usually four or five "no's" before you get a "yes." You may, for example, want to ask a co-worker about your performance on an important team project, but you sense reluctance from that person to offer an opinion.

You can always ask another person who is more receptive to the question, or consider how you are asking it and try again. Because people don't normally go around asking others for opinions on how well they are doing, it's not a question typically heard. So be prepared to ask over and over again before you hear a clear--useful--answer.

Ask Creatively Ask Creatively: In this age of global competition, your asking may get lost in the crowd, unheard by the decision-makers you hope to reach. There is a way around this. If you want someone's attention, don't ask the ordinary way. Use your creativity to dream up a high-impact presentation.

Bear in mind that asking someone to stop and evaluate you can seem awkward or time-consuming. Show respect for them first and find the ideal time to ask the question. Here's one way to engage the insights of a superior: "I highly value your opinion and honest perspective, and would love to know what you think I could be doing differently on a daily basis that would make your life easier and make our clients happier."

Ask Sincerely Ask Sincerely: When you really need help, people will respond. Sincerity means dropping the image facade and showing a willingness to be vulnerable. Tell it the way it is, lumps and all. Don't worry if your presentation isn't perfect; ask from your heart. Keep it simple and people will open up to you.

Like speaking a different language, asking takes continual practice until it becomes a regular, reflexive habit. The sooner you build your "Ask Muscle", the sooner you'll see the results you've been waiting--and searching--for.

Don't think asking only relates to work-related goals and tasks. Bring this practice home to enrich your relationships with your family members and your friends, too!

I trust you'll be surprised and delighted at what you discover about yourself in this process.

Happy asking!

© 2010 Jack Canfield



Jack Canfield, America's #1 Success Coach, is founder of the billion-dollar book brand Chicken Soup for the Soul© and a leading authority on Peak Performance and Life Success. If you're ready to jump-start your life, make more money, and have more fun and joy in all that you do, get your FREE success tips from Jack Canfield now at: www.FreeSuccessStrategies.com